Return & Exchanges

Returns & Refunds Policy

  1. Returns - If you're not satisfied with your purchase, you can return the items to us within 14 days from the date of receipt. Returned items must be unused and in their original condition.

  2. Return Procedure - To initiate a return, please contact our customer service at hello@le-poppy.com. We will provide you with instructions for the return.     An address, timeframe, and the delivery service to use will be communicated to ensure a smooth return process.

  1. Refunds - Once we receive and inspect the returned items, we will process the refund within 10 days. Refunds will be issued using the same payment method as used during the purchase.

  2.  Exceptions - Certain items are not eligible for returns due to hygiene and safety reasons. Additionally, items purchased as part of a promotional sale (e.g., Buy 1 Get 1 Free) are non-refundable. Such promotions are final sale and cannot be returned or exchanged.

  3. Return Fees - There are no return fees; it's totally free.

  4. Order Cancellation - You can cancel an order at no cost if it has not yet been shipped. The average shipping time is 24 hours from the purchase. Unfortunately, we cannot cancel an order that has already been shipped.

  5. Product Quality and Shipping Disclaimer: All of our products undergo a thorough quality check before being shipped to ensure they meet our high standards. Once the product leaves our facility, we are not responsible for any damage, loss, or alterations that may occur during transportation by third-party shipping companies. If you receive a product that appears damaged or not as described, please contact us immediately. We will accept returns and process a refund once the product has been returned to our designated return address and inspected. Please note that the refund will only be issued if our inspection confirms that the product is genuinely not as promised. This policy does not apply to items marked as final sale or those part of specific promotions (e.g., “Buy 1 Get 1 Free”), which are non-refundable.

For any inquiries regarding returns and refunds, please contact us at hello@le-poppy.com.

Last update date: 01/12/2024.