INES Floral Lace Back Maxi Dress
Shipping
At Le Poppy, we aim to provide you with a seamless shopping experience, including timely and reliable delivery options.
Here are all our shipping options tailored to your location across the globe.
Select your preferred shipping option during checkout to receive your beautiful Le Poppy dresses promptly.
Returns
We want you to be delighted with your Le Poppy purchase. If, for any reason, you're not satisfied, our returns policy ensures a hassle-free process:
- You can return items within 14 days from the date of receipt.
- Items must be unused and in their original condition.
- To initiate a return, contact our customer service at hello@le-poppy.com.
Refer to our detailed Returns & Exchanges policies here for a step-by-step guide.
For any inquiries or assistance, feel free to reach out to us. Your satisfaction is our priority.
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Frequently Asked Questions
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At Le Poppy, we strive to provide you with a delightful shopping experience, understanding the excitement of awaiting your new Le Poppy dresses. Our delivery process begins the moment your order is accepted, ensuring your items are carefully prepared and shipped to you.
Delivery time = Processing Time + Shipping Time
Processing Time: Before we ship your order, we usually need 2-8 business days to prepare your beautiful dresses. Occasionally, orders may require 8-12 business days depending on stock availability. Remember, this processing time is separate from the shipping time.
Shipping Time: Generally, for Standard Shipping, it will take 8-10 business days for your orders to reach you. Delivery times may vary, especially during peak periods. We kindly ask for your patience, knowing that we’re making every effort to ensure your stunning dresses arrive on time. Your anticipation is our motivation.
We cherish our relationship with you and work closely with our shipping partners to minimize any potential customs delays for our international fashionistas.
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Returns & Refunds Policy
- Returns - If you're not satisfied with your purchase, you can return the items to us within 14 days from the date of receipt. Returned items must be unused and in their original condition.
- Return Procedure - To initiate a return, please contact our customer service at hello@le-poppy.com. We will provide you with instructions for the return. An address, timeframe, and the delivery service to use will be communicated to ensure a smooth return process.
- Refunds - Once we receive and inspect the returned items, we will process the refund within 10 days. Refunds will be issued using the same payment method as used during the purchase.
- Exceptions - Certain items are not eligible for returns due to hygiene and safety reasons.
- Return Fees - There are no return fees; it's totally free.
- Order Cancellation - You can cancel an order at no cost if it has not yet been shipped. The average shipping time is 24 hours from the purchase. Unfortunately, we cannot cancel an order that has already been shipped.
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Not sure about the size? No worries, babe!
Every dress has its own unique size chart to help you find the perfect fit. Just check out the chart on each dress’s page!
And if you’re still feeling unsure or have any more questions, don’t hesitate to reach out to us. We’re here to help you slay that look!
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- EGErin G.Rated 5 out of 5 starsWorth buying
I bought this for my winter formal and was NOT disappointed. True to size just use the chart and size up if you're not sure since the back is lace up!! Totally worth the money!!
- NONatalie O.Rated 5 out of 5 starsLove this dress
Bought this for my prom and it was the PERFECT dress for the event. Everyone asked if it was the seren dress which is like $300 (there is no way I could afford) so I totally felt like a princess in this. Definitely the best online purchase ive made this year!